Privacy Policy
This website is operated by a licensed private passenger transport provider registered in Kópavogur, Iceland.
Our services are performed under an official TAXI operating license, and when applicable, under the Day Tour Provider License No. 2025-101 (transportation only).
Although we hold a day-tour license, we do not provide guided tours or tourism packages.
“NorthTrip.is” is a trading name used for marketing and customer-facing purposes and is not a separate legal entity.
By using this website or submitting information through our forms, you agree to this Privacy Policy.
1. Information We Collect
We collect only the data necessary to provide our services, including:
Personal Information
– Name
– Email address
– Phone number
Booking or Inquiry Details
– Pick-up location and service request
– Any additional information you voluntarily provide
Payment Processing
NorthTrip.is does not store or process payment card details.
If a payment link or external processor is used, transactions are handled exclusively by that provider under their own privacy policies.
2. How We Use Your Information
We use your information only for purposes directly related to service delivery:
– confirming and managing your transportation booking
– contacting you with updates or information regarding your reservation
– responding to inquiries
– improving website performance and customer experience
We do not sell or share your personal information for marketing purposes.
3. Data Protection & Security
We implement strict technical and administrative measures to protect your data.
Access to personal information is restricted to authorized personnel only and used solely for the purposes described in this policy.
4. Third-Party Services
NorthTrip.is may rely on reputable external providers, including:
– Google Analytics – anonymous website usage statistics
– Third-party payment processors (if used for prepayments or deposits)
– Wix.com or equivalent hosting platforms
These providers operate under their own privacy terms.
5. Cookie Policy
NorthTrip.is uses cookies to enhance your browsing experience.
Types of Cookies Used
Essential Cookies
Required for the website to function (security, network management).
Functional Cookies
Used to remember preferences and improve user experience.
Analytical Cookies (Google Analytics)
Used to collect anonymous data to help us understand how visitors use our website.
You may accept or decline non-essential cookies via the cookie banner or adjust your preferences at any time.
For Google’s privacy practices:
https://policies.google.com/privacy
6. Legal Basis for Data Processing
We process your data based on:
– Contractual necessity (to provide transportation services)
– Legitimate interest (site operation, safety)
– Your consent (for non-essential cookies and analytics)
This policy complies with GDPR and Icelandic data protection law under Persónuvernd.
7. Data Retention
We retain data only for as long as necessary to meet:
– operational needs
– legal or accounting obligations
– regulatory requirements for licensed transport operators
After this period, data is securely deleted.
8. Your Rights
You may exercise the following rights at any time:
– access to your personal data
– correction of inaccurate information
– deletion of your data (where legally applicable)
– withdrawal of cookie consent
Requests can be submitted via email.
9. Updates to This Policy
This Privacy Policy may be updated as needed.
Any changes will be published on this page with a revised date.
Last updated: 2025
11. Cancellation & Refund Policy
NorthTrip.is provides private transportation services under a licensed taxi permit and a Day Tour Provider License (transport only).
To ensure clarity for all passengers, the following cancellation and refund rules apply:
Free Cancellation
You may cancel your booking up to 12 hours before the scheduled pick-up time at no cost.
Late Cancellation
Cancellations made less than 12 hours before pick-up may be non-refundable, as the vehicle and driver are reserved exclusively for your service.
No-Show Policy
If the passenger does not appear at the agreed pick-up location and does not contact us, the booking is considered a no-show and may be non-refundable.
Delays & Operational Changes
– Flight delays are monitored and we adjust pick-up times when possible.
– Severe delays, weather disruptions or road closures may require rescheduling.
– If NorthTrip.is must cancel a service for operational or safety reasons, the passenger is entitled to a full refund.
Refund Method
If a refund applies, it is issued to the original payment method (if payment was made via an external provider) or confirmed by email if payment was not yet collected.
How to Request a Refund
To request a cancellation or refund, please contact us at:
📧 info@northtrip.is
10. Contact
If you have any questions regarding this Privacy Policy or how your data is handled, please contact: